Front Office Officer - Hospitality & Tourism

Join Pengiklan Anonim as a Front Office Officer in the vibrant heart of Badung, Bali, where you’ll play a pivotal role in delivering exceptional guest experiences and ensuring seamless front desk operations. This is an exciting opportunity for a professional with at least 2 years of experience in hospitality or related fields to thrive in a dynamic environment. At Pengiklan Anonim, we pride ourselves on our commitment to excellence and guest satisfaction, making this role a perfect fit for someone passionate about creating memorable stays.

As a Front Office Officer, you will be the first point of contact for our guests, handling check-ins, check-outs, and addressing their needs with a smile. You will work closely with our team to ensure that every guest feels welcome and well-cared for, utilizing tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations. This role offers a chance to grow within a supportive team and contribute to the success of a renowned hospitality brand.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
• Handle guest inquiries and complaints, providing timely and professional solutions.
• Maintain accurate guest records and reservations using PMS and CRM systems.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest services.
• Monitor front desk operations and implement process improvements to enhance efficiency.
• Ensure compliance with hotel policies and procedures, and maintain a clean and organized front desk area.
• Provide exceptional guest service, contributing to high guest satisfaction ratings.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in a 5-star hotel or similar high-end establishment.
• Proven ability to handle multiple tasks and prioritize effectively under pressure.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Basic computer skills, including proficiency in using PMS and CRM systems.
• Fluent in English, both spoken and written, and knowledge of local languages is a plus.
• Ability to work flexible hours, including weekends and holidays, as required.
• Enthusiastic, customer-focused attitude and a passion for delivering exceptional guest experiences.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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